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Hiver

Helpdesk service designed for businesses and organizations to work expressly in Gmail

9.4

574 Votes

Streamline Email Management with a Team-Focused Gmail Extension

About Hiver

Hiver is an advanced solution that enables businesses to manage shared email accounts from a familiar Gmail interface, improving team collaboration and customer service.

Functionality

Hiver seamlessly integrates into Gmail, making it easy to use without requiring additional training. It eliminates the need to switch between different platforms or tools, thus boosting productivity. Hiver's functionality includes shared labels, email delegation, collision detection, and email templates, among others.

Collaboration

Hiver excels at facilitating team collaboration. Through shared inboxes, team members can collaborate on emails without needing to forward or CC others. Collision detection ensures that team members do not respond to the same email, preventing confusion and duplicate work. Furthermore, email delegation allows team leaders to assign emails to the right person, ensuring efficient task management.

Email Templates

With Hiver's email templates, repetitive tasks are simplified. Team members can create and share templates for common responses, significantly reducing the time spent on email composition. This feature not only speeds up response times but also ensures consistency in communication.

Analytics

Hiver provides robust analytics that offers insights into team performance and customer service effectiveness. Metrics such as response time, resolution time, and customer satisfaction can be tracked, enabling businesses to make data-driven decisions.

User Experience

User experience with Hiver is generally positive. Its integration into Gmail allows for a smooth transition and a minimal learning curve. The interface is intuitive, and the software is reliable, with users noting its efficiency in organizing and managing emails.

Support

Hiver offers comprehensive support to its users through various channels, including email, phone, and a dedicated knowledge base. The support team is known for its responsiveness and ability to resolve issues promptly.

Conclusion

In conclusion, Hiver is a powerful tool for businesses looking to enhance team collaboration and improve email management. Its integration with Gmail, combined with features such as email delegation, shared labels, and robust analytics, make it a valuable asset for any team dealing with shared inboxes.

Highest-Rated Features:

  1. Notes
  2. Assignments and Tasks
  3. Tagging System

Lowest-Rated Features:

  1. Performance Tracking
  2. Trends
  3. Workflows
Company
GrexIt, Inc.
HQ Location
San Jose, CA
Year Founded
2011
LinkedIn® Page
https://www.linkedin.com/company/1241281 (104 employees)
  • LITE: $12
  • GROWTH: $24
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